Feedback and complaints

HIPPY Australia values feedback to allow us to improve the program and delivery to the community. We want to hear about things we are doing well and the things we can improve.

We know it can be difficult to give feedback or make a complaint. To help make it easier we want you to know that:        

• you have the right to ask questions and to tell us how we might improve our HIPPY program
• we will listen to your feedback and take your comments seriously
• we aim to sort out any concerns or complaints quickly, fairly and confidentially

How to give us feedback, including a complaint:

It is often best to talk directly to the HIPPY staff member you are in contact with. If you don't want to do this you can:

• download a Feedback or Complaint form and email or fax it to us at HIPPYFeedback(at)bsl.org.au or (03) 9445 2499
• call us on 1300 394 396
• email us at HIPPYFeedback(at)bsl.org.au
• ask to talk to a senior staff member at HIPPY Australia or at a HIPPY site